QSC is the clearest example of how an operational standard becomes a legal weapon. Formulated as a quality requirement, it is written into the agreement; the franchisor reserves the right to inspect, to grade, and to draw the consequences of an insufficient grade.
The difficulty for the operator is twofold. First, it is the franchisor that defines the standard, carries out the checks and judges the result. Second, a QSC failure can be invoked as a serious contractual breach — and therefore as the trigger for a termination clause.
The Antibes case file contains the visit reports and operational audits submitted in the proceedings, as well as the exchanges of letters commenting on them.